Delivery

How long does delivery take?

We dispatch within 2 working days of roasting. Standard UK delivery is 1–3 working days after dispatch. Most orders arrive within 4–5 days.

Do you offer free delivery?

Yes. Free delivery on all UK orders over £35. Orders under £35 have a flat delivery fee of £2.99.

Do you deliver outside the UK?

Not currently. We're focused on providing the best possible service to UK customers. International shipping may be available in the future.

Coffee & Freshness

How fresh is the coffee?

Every bag is roasted to order. We don't hold stock. Your coffee is roasted within 48 hours of your order and dispatched within 2 working days.

How should I store my coffee?

Store in a cool, dry place away from direct sunlight. Keep the bag sealed between uses. For best results, consume within 6 weeks of the roast date printed on your bag.

What's the difference between House Blend and Reserve Blend?

Our House Blend is a bold, balanced everyday coffee with dark chocolate and caramel notes. The Reserve Blend is a premium single-origin with more complex flavour notes — perfect for those who appreciate depth and nuance.

Subscriptions

How do subscriptions work?

Choose your coffee, select your delivery frequency (every 2, 4, or 6 weeks), and we'll handle the rest. You save 10% on every subscription order.

Can I change my subscription?

Yes. You can change your coffee, grind, frequency, or delivery address at any time. Changes take effect from your next delivery.

How do I cancel my subscription?

Cancel anytime with no penalties. Visit our Manage Subscription page at /manage-subscription or email subscribe@tikracoffee.com. We'll process it within 24 hours.

Returns & Issues

What's your returns policy?

If you're not happy with your coffee, get in touch within 14 days of delivery. We'll make it right — whether that's a replacement or a refund.

My order arrived damaged — what do I do?

Contact us at hello@tikracoffee.com with a photo of the damage and your order number. We'll send a replacement free of charge.