Refund policy
1. Overview
At TIKRA Coffee, we take pride in delivering freshly roasted, high-quality specialty coffee. Due to the nature of our products (food and drink), we do not accept returns. However, we are committed to making things right if something goes wrong with your order.
2. No Returns Policy
We do not accept returns of coffee products for hygiene and food safety reasons. If your order arrives damaged, defective, or incorrect, please do not return the item. Instead, contact us and we will arrange a refund or replacement. You should dispose of the defective or incorrect item responsibly.
3. Damaged or Defective Orders
If your order arrives damaged or is not as described, you are entitled to either: • A full refund to your original payment method, or • A replacement sent to you free of charge The choice is yours. You do not need to return the item — simply dispose of it at your convenience.
4. How to Request a Refund or Replacement
To request a refund or replacement, please email us at hello@tikracoffee.com within 14 days of receiving your order. Please include: • Your order number • A brief description of the issue • A photo of the damaged or defective item We aim to resolve all claims within 5 working days.
5. Incorrect Orders
If we send you the wrong product, please contact us at hello@tikracoffee.com. We will send the correct item free of charge. You do not need to return the incorrect item.
6. Refund Processing
Refunds will be issued to the original payment method used at checkout. Please allow up to 10 working days for the refund to appear in your account, depending on your payment provider.
7. Subscriptions
For subscription orders, if a delivery arrives damaged or defective, the same refund or replacement policy applies. You may cancel your subscription at any time, and cancellation will take effect from the next billing cycle. We do not offer refunds for subscription periods where coffee has already been dispatched.
8. Change of Mind
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an order within 14 days of placing it. However, as our coffee is freshly roasted to order, once roasting or dispatch has begun, cancellation is no longer possible. If your order has not yet been roasted, we will issue a full refund.
9. Contact Us
For any questions about our Refund & Replacement Policy, please contact us at hello@tikracoffee.com. We're here to help.