Terms of service
1. About These Terms
These Terms & Conditions ("Terms") govern your use of the TIKRA Coffee website and any purchases you make from us. By placing an order, you agree to be bound by these Terms. Please read them carefully before purchasing.
2. About Us
TIKRA Coffee is operated by Tikra LTD (Company No. 17036338), trading as Tikra Coffee. Registered in England and Wales. For any queries regarding these Terms, please contact us at hello@tikracoffee.com.
3. Placing an Order
When you place an order through our website, you are making an offer to purchase our products. We will confirm your order by email. A binding contract is formed when we dispatch your order. We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspected fraudulent activity. If we cancel your order, you will receive a full refund.
4. Pricing & Payment
All prices are displayed in GBP and include VAT where applicable. We accept payment via the methods displayed at checkout. Payment is taken at the point of purchase. While we make every effort to ensure pricing accuracy, errors may occur. If we discover a pricing error, we will contact you before dispatching your order.
5. Delivery
We offer free UK delivery on orders over £25. All orders are dispatched within 2 working days. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by the courier or circumstances beyond our control. Please ensure your delivery address is correct. We are not responsible for orders delivered to an incorrect address provided by you.
6. Refunds & Replacements
We do not accept returns of coffee products due to hygiene and food safety reasons. However, if your order arrives damaged or defective, we will offer either a full refund or a replacement at your choice. You do not need to return the defective item — please dispose of it responsibly. To request a refund or replacement, contact us at hello@tikracoffee.com within 14 days of delivery with your order number and a photo of the issue. Please see our full Refund & Replacement Policy for details.
7. Subscriptions
If you purchase a subscription, you agree to recurring payments at the frequency you select. You may cancel your subscription at any time, and cancellation will take effect from the next billing cycle. No refunds are given for the current billing period once coffee has been dispatched.
8. Intellectual Property
All content on this website — including text, images, logos, and branding — is the property of TIKRA Coffee and is protected by UK intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, TIKRA Coffee shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the relevant order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at hello@tikracoffee.com.