Privacy policy
1. Who We Are
TIKRA Coffee is a UK-based specialty coffee company. When we refer to "we", "us", or "our", we mean TIKRA Coffee. For any privacy-related enquiries, please contact us at hello@tikracoffee.com.
2. What Data We Collect
We may collect and process the following personal data: • Identity data — name • Contact data — email address, delivery address, phone number • Transaction data — details of orders you place with us, payment references • Technical data — IP address, browser type, device information, cookies • Usage data — how you interact with our website • Marketing data — your preferences for receiving communications from us
3. How We Use Your Data
We use your personal data to: • Process and fulfil your orders • Send order confirmations and delivery updates • Respond to your enquiries via our contact form • Send marketing communications (only with your consent) • Improve our website and customer experience • Comply with legal obligations We will only use your data for the purposes for which we collected it. We will not sell your personal data to third parties.
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases: • Contract — processing necessary to fulfil your order • Consent — for marketing emails (you can withdraw at any time) • Legitimate interests — to improve our services and website • Legal obligation — to comply with tax, accounting, and regulatory requirements
5. Data Sharing
We may share your data with trusted third-party service providers who assist us with: • Payment processing • Order fulfilment and delivery • Email communications • Website analytics All third parties are required to respect the security of your data and treat it in accordance with applicable law. We do not allow them to use your data for their own purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Order data is typically retained for 6 years in line with HMRC requirements.
7. Your Rights
Under the UK GDPR, you have the right to: • Access your personal data • Rectify inaccurate data • Erase your data (right to be forgotten) • Restrict processing of your data • Object to processing based on legitimate interests • Data portability — receive your data in a structured format • Withdraw consent at any time for marketing communications To exercise any of these rights, please email us at hello@tikracoffee.com. We will respond within 30 days.
8. Cookies
Our website uses cookies to enhance your browsing experience. These include essential cookies required for the site to function and analytics cookies that help us understand how visitors use our site. You can manage your cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.